Welcome to YourDRA®
This Website Policy outlines the terms and conditions governing your use of our website, the handling of your personal information, and our policies regarding product returns. By accessing or using our website, you agree to be bound by the terms set forth in this policy.
1. Website Use
YourDRA®’s website is intended to provide information about our products, services, and promotions. All content, images, videos, and text are the property of YourDRA® and may not be used, reproduced, or distributed without written permission.
Prohibited uses include but are not limited to:
Misrepresenting your identity or affiliation.
Attempting to breach website security.
Using the site for unlawful purposes.
Prohibited Uses
You agree to use the YourDRA® website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict or inhibit anyone else's use and enjoyment of the site. Prohibited uses include, but are not limited to:
Misrepresenting your identity or affiliation: Falsely representing yourself as another individual or entity, or misleading others about your connection to YourDRA®.
Attempting to breach website security: Engaging in any activity that seeks to interfere with or compromise the integrity, availability, or security of our website, servers, or associated systems, including unauthorized access, probing, scanning, or testing for vulnerabilities.
Using the site for unlawful purposes: Utilizing the website for any illegal, harmful, fraudulent, or malicious activities, including but not limited to data theft, money laundering, or the distribution of harmful software or content.
Disrupting website functionality or user experience: Introducing viruses, bots, scripts, or any other technology that may harm or overly burden the website's infrastructure, or interfere with the experience of other users.
2. Privacy Policy
YourDRA® respects your privacy. We collect limited personal information to process your orders, offer better services, and enhance your online experience.
Information we collect may include:
Name, email, phone number, and delivery address.
Order and purchase history.
Any inquiries or messages you send us.
3. Product Information
YourDRA® specializes in premium skincare products and health-tech innovations designed to support skin health and overall wellness. We ensure that all our products are authentic, safe, and compliant with health and safety regulations.
4. Return Policy
Due to the nature of our products—especially skincare items The PhytoPharmaceuticals® and
Health-Tech® innovations—we adhere to strict hygiene and safety standards.
Return & Exchange Guidelines:
Eligibility: Only items that are defective due to manufacturing faults are eligible for return or exchange.
Time Frame: Return requests must be submitted within 48 hours of receiving your order.
Condition: Products must be unused, sealed, and in their original packaging.
Non-Returnable Items:
o Opened or used skincare products cannot be returned or exchanged.
o Health-tech® devices can only be returned if they exhibit a clear manufacturing defect. Devices that are damaged due to misuse, improper handling, accidental breakage, or failure to follow usage instructions are not eligible for return or replacement.
Proof Required: All return requests for defective items must include clear photos or videos showing the issue.
Refunds: Approved returns will be refunded in the form of store credit or exchanged for the same item (subject to availability).
To initiate a return, please contact our customer care team at --------------------within the time frame.
5. Shipping & Delivery
We offer reliable and fast delivery services. Delivery times and charges will be communicated at the time of order confirmation. Please ensure that your delivery details are accurate to avoid delays.
6. Modifications to Policy
YourDRA® reserves the right to update or modify this Website Policy at any time without prior notice. Changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions about our policy, products, or your order, please reach out to us:
📧 Email:dr.asma@prevention.healthcare
📞 Phone/WhatsApp: +961 70 952 999
📍 Visit Us: YOUR NEAREST PHARMACY The Prevention®️ Company, Achkout main road
Authorized Points of Sale – Partner Pharmacies
